Return Policy

We value your business and your satisfaction with our products.  Return policy may vary and will depend on the product or service sold directly by us.

BUYER in this policy described as YOU
COMPANY in this policy is described as PRMETEX

Jewelry and Watch:  If BUYER for any reason not satisfied with the product, the BUYER has fifteen (15) days to request for a return. There will be a 15% restocking fee if the following conditions have not applied:

(a) Product must be returned in its original package, un-opened or seal broken off
(b) BUYER must include all materials that arrived with the product, excluding any marketing materials
(d) USER must fill a Return Merchandise Authorization (RMA) form - click here to fill out RMA form.

Collectibles, Bullion, Coin, and Rounds:  All collectible material product sales are final and have no return or refund policy due to market value changes. If the product is not what BUYER is looking for, BUYER will have three (3) days to request a return; however, BUYER must understand COMPANY policy on Precious Metal return requests. Please read Market Loss Policy (section 1.4.2).

Auction & Clearance: All auction and clearance product sales are final and have no return or refund policy unless stated at product description.

Shipping Charges: Shipping charges are none refundable and BUYER is responsible for return shipping charges.

Product Return Address (address must be entered as is for proper delivery):

Prmetex, Inc.
RMA (enter your RMA number, and include RMA slip inside the package)
4410 Brookfield Corporate Drive, #224094
Chantilly, VA 20151-1662

Stay Connected

GET OUR LATEST NEWS & UPDATES: